The Southwest Airlines CEO Gary Kelly made a public apology to Kyla Ebbert, a young woman escorted off a flight because the flight attendant deemed her to be dressed too scantily for a family airline. Here's the apology:
"From a Company who really loves PR, touche to you Kyla! Some have said we've gone from wearing our famous hot pants to having hot flashes at Southwest, but nothing could be further from the truth. As we both know, this story has great legs, but the true issue here is that you are a valued Customer, and you did not get an adequate apology. Kyla, we could have handled this better, and on behalf of Southwest Airlines, I am truly sorry. We hope you continue to fly Southwest Airlines. Our Company is based on freedom even if our actions may have not appeared that way. It was never our intention to treat you unfairly and again, we apologize."
The apology coincides with the launch of a national fare sale featuring "mini-skirt" fares.
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